Shipping and return policies for Raimund Mathias Hepp

Shipping Info
Unless otherwise agreed, we will be shipping your order WITHOUT Track & Trace. Please contact us BEFORE ordering if you would like a quote for an extra secure track&trace and/or insured shipping method and add these extra expenses to your order.
Return Policy
Only unopened and sealed CDs, and vinyl albums may be returned. We reserve the right to refuse a return if items have clearly been used, worn or otherwise soiled after purchase.
You are responsible for all return shipping and handling costs. Original shipping costs are not refundable.
To arrange a return please contact us via the contact button on the main page.

We can NOT be held responsible for loss or damaged goods inflicted by the postal services. By purchasing goods via our Bandcamp shop you agree with these terms.

If you are based within the EU: In accordance with the law, you have a 14 days ‘cooling off period’ on physical goods in which you have the right to cancel your purchase and receive a full refund minus Paypal and Bandcamp fees. You do not need to give a reason for cancelling your purchase. Should you choose to cancel, we will refund your order within 30 days of your cancellation.